Returns & Refunds Policy

All purchases are final sale. No returns or exchanges.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Timeliss Heritage guarantees shipment of your goods to the address that was provided to us at checkout. If the receiver fails to provide the correct address, Timeliss Heritage is not required to refund the lost good. Please ensure you enter the correct address at checkout.

Stolen Items

(delivered but not received)

If delivery has been confirmed for your package via the shipping carrier, we are no longer responsible for the acceptance of your order at that point, as we have fulfilled our due diligence. However, we will still do everything in our power to make sure you get your product!

Please note, tracking notifications are not 100% accurate in their timing….. So you may want to give it a few extra days or so to show up. If it still doesn't arrive, please check any other places that accept delivery in your neighborhood, or with neighbors.